Corporate Safety Policy

At Protel Labs Private Limited we firmly believe that the safety of all our employees and all the stakeholders associated with our project sites and manufacturing facilities is of utmost importance. Safety is an essential and integral part of all our work activities which includes planning, design, procurement, fabrication, construction, installation & commissioning of facilities, products, manufacturing processes, and services. We believe that incidents or accidents and risks to health are preventable through the active involvement of all the stakeholders, thereby creating a safe and accident-free work environment.

With regard to safety objectives, Protel Labs Private Limited will:-

• Comply with the requirements of all relevant statutory, regulatory, and other provisions
• Create and promote safety awareness to protect all stakeholders from foreseeable work hazards and risks through campaigns and training programs among employees, business associates, and clients
• Provide appropriate level of training and support to the management and employees to ensure that they are able to fulfill safety responsibilities
• Work & train with our inhouse technical staff such that they follow safe working culture so as to comply with the safety policy of the engaging company while keeping in mind the project site safety rules, procedures, system, and safe practices
• Ensure that appropriate resources are available to fully implement the safety Policy and continuously review the policy’s relevance with respect to legal and business development
• The management sincerely believes that the safety-related incidents are preventable by a coordinated team effort of all stakeholders and through shared individual responsibility at all levels for safety issues, there by aiming to achieve continuous improvement and overall success of our safety program

Corporate Policies

Protel Labs Private Limited’s Social Responsibility (SR) philosophy is built on four pillars namely:

• Environment protection
• Energy conservation
• Community development around its facilities
• Waste not want not

The Company is highly committed to the cause of protecting the environment. The energy efficiency of its solutions remains a corner-stone of its research and development efforts. Air, water, and energy management services for Green Buildings have been part of its business and practices. Energy Conservation goes beyond using efficient products. A huge amount of energy is wasted nationally due to sheer ignorance and lack of awareness.

Data Security

Confidentiality and Non-Disclosure Agreements, which are legally binding formal agreements. These are signed with our customers as well as our employees and any other third party who access our client’s information to ensure that the information is fully protected.

Anti-virus Protection with data leakage protection (DLP) features to ensure that the data is not corrupted and leaked out of our network. Anti-virus software and Microsoft update server are configured for Automatic Updates to ensure they are capable of handling even the latest virus threats. Monitoring, Auditing, and reporting at every stage of the business process.

Network Security

Gateway security, anti-spyware, intrusion prevention system, application control service, and content/URL filtering features are implemented with Network Security Appliance. Managed Switches are used to create Multiple VLAN’s with defined security policies. Internet access is restricted using content / URL filter, web category, and application filter through the firewall.

Individual employee login for accessing the systems and network resources to ensure that the data is not tampered in any manner. Access control matrix and auditing enabled at File server which ensures availability of data only to the people that need to have access to it. USB Storage feature is disabled for network computers using group policy and AV policy to ensure external media such as USB drives, DVDs are not used to copy data.

Physical Security

Multifactor authentication using biometric technology is implemented to manage access to Protel Labs premises. 24/7 Physical surveillance system installed to monitor the transition of human and other resources.

After Sales Service

• We have a well-trained, certified, and motivated team that is dedicated to providing maintenance service to our WARRANTY/AMC/CAMC clients
• Our AMC is driven by a strong process backed by our 24 / 7 Customer Care center with state-of-art CRM software that allows us to clearly measure Response Time and Resolution Time based on very objective data that is logged into our eCare system
• Whether you are SME or a large enterprise. we have AMC solutions that fit your need to keep the systems running to their fullest potential. Whatever the requirement, we provide reliable service and maintenance
• We believe in very comprehensive preventive maintenance processes that are defined and executed at periodic intervals as per OEM specified recommendations
• We are reliable maintenance partners of medium to large corporates in the sectors of General Manufacturing, IT/ITES, Pharma, Financial Institutions, Defence & Public sector undertakings, etc
• We have been able to meet the demands of top-notch clients in various sectors and also have successfully renewed the AMC’s with a retention rate of 98%
• We provide Clear, objective, measurable and transparent service and support